We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and are registered with the Information Commissioner’s Office (ICO), registration number ZB672452.
Confidentiality
All information shared with us in the course of an assessment or instruction is treated as confidential. Information relating to court proceedings is used only for the purpose of those proceedings and is shared only with the court and the parties entitled to receive it.
Who we are
The data controller is Golden Heights Ltd, trading as BF Social Work, registered in England and Wales, company number 11923778. Registered office: 146 Weald Lane, Harrow, HA3 5HA. You can contact us about privacy at blossom@bfsocialworkltd.co.uk or on 07507 863014.
Information we hold
- Contact details you give us when you make an enquiry, such as your name, email address and phone number.
- Information provided by instructing solicitors, local authorities or the court, such as letters of instruction, court orders and bundles.
- Information gathered during an assessment, including interviews, observations and notes. This may include sensitive information about health, family life, ethnicity or religion, and about children.
How we use it
We use personal information to respond to enquiries, carry out the work we are instructed to do, prepare reports for the court or the instructing party, invoice for our services and meet our professional and legal obligations.
We rely on the following lawful bases: performing a contract or taking steps before entering into one; complying with legal obligations; and our legitimate interests in running a professional social work practice. Where we handle special category data in proceedings, we do so because it is necessary for legal proceedings or for courts acting in their judicial capacity, or for health and social care purposes, as permitted by UK GDPR and the Data Protection Act 2018.
Sharing information
We do not sell personal information or use it for marketing. We share it only where needed for the work we have been instructed to do, such as with the court and the parties entitled to receive it, or where the law requires it. If we have concerns that a child or adult is at risk of significant harm, we may need to share information with the relevant authorities to keep them safe.
Keeping information secure
We take appropriate technical and organisational measures to protect personal information from loss, misuse or unauthorised access. Please don’t send case details through ordinary email until we have agreed how to share them securely.
How long we keep information
We keep information only for as long as we need it for the purpose it was collected for, and to meet our legal, regulatory and professional obligations. After that, it is securely deleted or destroyed.
Your rights
You have the right to ask for a copy of the information we hold about you, and to ask us to correct, delete or restrict it, or to object to how we use it. Some rights are limited where information forms part of court proceedings. To make a request, please contact us using the details above.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
This website
This website does not use cookies or analytics, and fonts are served from this site rather than a third party. If you contact us using the enquiry form, your message is sent from your own email app.
If you message us on WhatsApp, your message is also handled by WhatsApp under its own privacy policy. Please don’t send names or case details on WhatsApp; we will agree a secure way to share them.
Last updated: October 2026.